1. Purpose and scope of data collection

The primary data collected on the eikodo.vn website includes email, phone number, and customer address. These are mandatory details required when making a purchase to allow eikodo.vn to verify and confirm orders, ensuring consumer rights.

During payment transactions on eikodo.vn, we only store order details of completed transactions. Customer bank account information is not retained.

Customers are responsible for maintaining the confidentiality of their purchase activities and email accounts. Additionally, customers must promptly notify the eikodo.vn website administrator of any unauthorized use, abuse, security breaches, or disclosure of registered usernames and passwords by third parties to ensure proper resolution.

2. Scope of information usage

The company uses customer-provided information for the following purposes:

• To provide services to customers.
• To send notifications about interactions between customers and eikodo.vn.
• To prevent activities that compromise user accounts or fraudulent impersonation.
• To communicate with and resolve issues with customers in specific cases.

Legal requirements:
The company is obligated to cooperate and provide customer personal information when legally required by judicial authorities, including prosecutors, courts, or law enforcement agencies investigating legal violations. No individual or organization has the right to infringe upon customer personal information.

3. Information retention period

Customer personal data will be stored until the customer requests deletion. Otherwise, all personal information will be securely stored on eikodo.vn servers.

4. Address of the personal data collection and management unit

Address: Lot J-2, Thang Long II Industrial Park, Di Su Commune, My Hao District, Hung Yen Province, Vietnam.
Tel: (0221) 3974 482 / 484
Fax: (0221) 3974 483
Website: eikodo.vn

5. Methods and tools for users to access and modify their personal data

Customers have the right to file complaints about sellers with the eikodo.vn website administration. Upon receiving feedback, eikodo.vn will verify the information, and if the complaint is valid, appropriate measures will be taken based on the severity of the issue.

6. Commitment to customer information security

Customer personal information on eikodo.vn is securely protected under eikodo.vn‘s personal data protection policy. The collection and use of information are only conducted with the customer’s consent, except as required by law.

Customer personal information will not be used, transferred, provided, or disclosed to any third party without the customer’s permission.

In the event of a data breach caused by hacking that results in personal data loss, eikodo.vn will report the incident to the relevant authorities for investigation and notify affected customers.

All online transaction information, including accounting invoices and digitized records on eikodo.vn, is kept strictly confidential.